Setbacks with new health records system have ‘shaken’ VA secretary

Setbacks with new health records system have ‘shaken’ VA secretary

Veterans Affairs Secretary Dennis McDonough admitted that his confidence in the new $16 billion electronic medical records system was “shaken” by more setbacks, including new evidence that the change led to serious medical complications for some patients. “I now know there have been cases of patient harm,” McDonough said at a news conference on Wednesday. … Read more

Report: Most health plans are struggling to provide a coherent online experience for members

Report: Most health plans are struggling to provide a coherent online experience for members

The health insurance industry has historically suffered from low rates of customer satisfaction and loyalty. A new report suggests that health plans are doing little to improve their standing with consumers, and that depends on insurance officials themselves admitting their failure. The Report, released Wednesday by customer engagement firm Smart Communications, surveyed 119 health insurance … Read more