Report: Most health plans are struggling to provide a coherent online experience for members

Report: Most health plans are struggling to provide a coherent online experience for members

The health insurance industry has historically suffered from low rates of customer satisfaction and loyalty. A new report suggests that health plans are doing little to improve their standing with consumers, and that depends on insurance officials themselves admitting their failure. The Report, released Wednesday by customer engagement firm Smart Communications, surveyed 119 health insurance … Read more